Office Policies

Scheduling

Our office schedules appointments  Monday, Tuesday, Thursday and Friday from 9:00 AM - 5:00 PM.  The doctor also sees orthodotic patients on Saturday from  9:00 AM - 2:00 PM.  We are closed Wednesdays and Sundays.  The office attempts to schedule appointments at your convenience and when time is available. When possible, please try to make appointments at least a month in advance so we can best accommodate your needs. Very young children should be seen in the morning when they are fresher and we can work more slowly with the child for their comfort. School children with a lot of work to be done should also be seen in the morning for the same reason. Dental appointments are an excused absence, but missing school can be kept to a minimum when regular dental care is continued. As a courtesy, our office will attempt to contact you for confirmation 1-2 days before your appointment. However, we do ask that patients/parents assume responsibility for their appointment time.

Cancellations

Your scheduled appointment time has been reserved specifically for you so we request 24-hours notice if you need to cancel your appointment. Broken appointments or short term cancellations (within 24 hours) without proper notification can be costly and unfair to other patients who need appointments. After missing your second appointment without notifying us 24 hours in advance, you are subject to being charged an additional fee. Repeated broken appointments and short term cancellations may be subject to dismissal from the practice.

Sedation

We do not provide sedation treatment at Smile ImproversDental Center. If your child requires sedation treatment, Dr. Erfan would be happy to refer you to a medical facility that does provide such treatment.

Parents in Opratory

Parents are invited back during the initial exam and at re-care appointments. This allows Dr. Erfan to discuss his findings and any treatment that may be necessary. During treatment appointments, one parent is allowed to accompany their child. We ask that you remain a "silent observer" so that the doctor and staff are able to effectively communicate with your child. Research has shown that children over the age of 3 react more positively when permitted to experience the dental visit on their own and in an environment designed for children. As your child matures, we hope they will feel comfortable coming back by themselves. This helps to better establish your child's trust and independence.